Terms & Conditions
GENERAL TERMS AND CONDITIONS
These terms and conditions form the basis on which you can visit us and our website.
Please read them carefully as they contain important information.
This site is owned and operated by Scarlett Home. If you have any queries about
these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at: sharon.scarlett@hotmail.co.uk.
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your
order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
2. Ownership of rights
All rights, including copyright in this website are owned by or licensed to Scarlett Home. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission.
You may not modify, distribute or repost anything on this website for any purpose.
3. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. Any weights, dimensions and capacities given are approximate only as each piece is individually made.
Please note: colours displayed in our product photographs may vary on different computer displays.
4. Making a Purchase and Availability
Making an online purchase at Scarlett Home is easy, quick and secure and is available 24 hours a day, 7 days per week. Simply browse our online shop and add any items you wish to purchase to your shopping bag after confirming the quantity.
When you have finished your shopping, just click on “checkout” and fill out the few details needed to complete your order.
Please ensure that all fields marked with an asterisk * are completed, otherwise you will be
unable to complete the checkout.
All orders are subject to acceptance and availability. If the goods you would like to order are not available from stock, it will not let you purchase them upon checkout as it will show clearly that the item is sold out.
5. Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm when items have been shipped.
6. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
7. Price
The prices payable for goods that you order are as set out in our website and are in £s sterling. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. Prices exclude delivery.
8. Risk and ownership
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
10. Refunds and Exchanges
We do not accept returns unless an item is faulty.
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply by informing us (by e-mail only to sharon.scarlett@hotmail.com) within seven working days of delivery.
You must return the products to us as soon as possible (within fourteen days of receipt of your order) after informing us that the products are damaged or have been incorrectly supplied. Please note that we will not accept the return of any damaged or incorrectly supplied products where you fail to notify us of this within seven working days of receiving them.
11. Cancellation by Scarlett Home
11.1 We reserve the right to cancel the contract between us if:
11.1.1 we have insufficient stock to deliver the goods you have ordered;
11.1.2 one or more of the goods you ordered was listed at an incorrect price due to a
typographical error or an error in the pricing information received by us from
our suppliers.
11.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your
account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
12. Liability
All orders are posted 2nd class recorded delivery. If you do not receive goods ordered within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing via email to sharon.scarlett@hotmail.com within 60 days of the date on which you ordered the goods.
13. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
14. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law.
Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
15. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which
we exclude our liability to you) the enforceability of any other part of these conditions
will not be affected.
17. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy which are clearly stated on our website under the “Privacy Policy” section.
18. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
19. Delivery
Scarlett Home cannot be held responsible for failure in delivery caused by circumstances beyond our control including but not limited to vehicle breakdown, incorrect address details being provided, major roadworks or road closures.